Ultimate Direction accepts merchandise returns within 30 days of the original receipt date and will issue a refund at the time of return only with a valid proof of purchase. A valid proof of purchase is an original sales invoice or packing slip.
Please email or call us at 1.800.426.7229 (M-F 8AM - 5PM MST) to obtain a Return Authorization Number Please have your Order ID ready or included within your email.
- All returns must be shipped with a Return Authorization number noted
- All products must be returned in original or unused condition with the product hang tags and safety seals attached
- Ultimate Direction will only honor returns for orders placed on www.ultimatedirection.com
- We will process your return within approximately 5-7 business days after receipt
- International orders: Any customs fees incurred by Ultimate Direction will be deducted from your refund