The Ultimate Direction Pro Purchase Program is intended for individual use only. This program is not intended to purchase products for others, to resell Ultimate Direction gear, or purchase for groups; doing so will jeopardize your participation in this program. For group purchases, please email salessupport@exxel.com
Members of the program will receive special pricing on our products, a direct link for communication and feedback and a first look at Ultimate Direction’s latest happenings, design and development, product releases and videos.
FREQUENTLY ASKED QUESTIONS
How do I join?
The Ultimate Direction Pro Purchase Program is a membership program for qualified pros and influencers specific to our brand. Membership is by application only. Membership is not guaranteed and can be revoked at any time. If you are interested in applying, please follow the steps above.
Do I have to pay for shipping?
All pro orders are charged $9.99 for shipping.
How do I make a pro return? Can I return to a store?
If you need to return or exchange an item for any reason, please contact our Customer Service department. Please refer to our
return policy for instructions. Returns will not be accepted at any retail location.
How long is my Pro account active?
Your account will be active for two years before you are required to reapply. Ultimate Direction reserves the right to terminate membership at any time if program abuse is suspected.
Can I purchase a gift for someone with my discount?
This program is designed for you and you alone. Purchasing for friends and family, or for resale is prohibited. Periodically, we may offer a 'Friends & Family' promotion on specific products, and this is your opportunity to purchase for others. You will only be alerted of this sale if you opt into our newsletter. Abuse of the program will result in termination of your account. If you are looking to purchase items for a large group or organization please email salessupport@exxel.com.
Can I apply for the program if I work internationally?
The Pro Program is available in the US and Canada. Canadian customers, please be aware that you are responsible for paying for any applicable duties and taxes when your order is delivered. For full details, please read our
International Shipping Policy.